Staff Interviews Can Quickly Solve Issues

Approaching the end of the year, is a great time to have those chats with the team about their personal goals, suggestions they have, training they would like or equipment/software, and what they would like to do more of or less of.

I’ve just finished a round of interviews for a client and as always, they have delivered absolute gold in the way of suggestions, and truth about what needs fixing or improving in the business. Also what is causing some angst.

The example I’d like to share, and it is just one of many from this round of interviews, is one where the business owner was getting nervous and stressed about getting a second employee to do a very specific job. The employee was getting stressed because they wanted to retire (but hadn’t told the owner this yet) and felt they couldn’t reture until the owner had a replacement for them.

Now this is all quite simple and straight forward on paper, but it is a good example of how the business owner doesn’t always know EXACTLY what the team are thinking/feeling or planning. Everyone is head down getting through the day-weekly tasks. Making time to discuss ‘other’ things can be low on the priority list.

As a result, both sides can become stressed and worried about something they don’t need to worry about.

The outcome of my interview was that both parties now know the situation and there is massive relief on both sides.

The business owner no longer feeling hesitant about hiring a replacement and is running an ad this week for a new person to start training for this role, and the current employee has the relief knowing they can retire in one year. That was their goal, to retire in a year. So now we can plan around that, there is no mystery about the plan and everyone is happy and can move forward. Case solved.

Please, please, please…make sure you make time to get honest and open communication happening with your team. And remember, its not all about you and what you want them to do better. It’s about them too! Find out what they want, what they want to do more of, what they want to do less of, what suggestions they have.

And if you feel they won’t be honest with you or you don’t have the time, simply engage me to do it on your behalf. I summarise my findings for you and provide my recommendations. Easy. Saves you a lot of time and I find staff open up to me and tell me things they don’t tell the business owner/GM. I do the same for your clients that are good, bad or have left you if you ever want to know the truth about how you doing, what they think about you, what they would like improved in order to give you more work.