YOU MAY NOT BE RUNNING A RESTAURANT, BUT YOU COULD STILL BE MAKING THE SAME MISTAKES.
I love watching Kitchen Nightmares.
There are several common issues Chef Ramsey deals with that are applicable to all businesses.
1. Too many items on the menu.
Are you making yourself inefficient and unprofitable because you are trying to offer too many things?
Are you scared to drop items or believe you have to offer a lot of options?
Red flags. You might want to reconsider and rationalise your offerings. Why? Because you can save time and deliver a better service for less if you streamline your offerings. And significantly reduce your stress levels.
2. You think the food is great, but no one else does.
Customer feedback systems, secret shoppers or audits by consultants such as myself are often required to get honest feedback. It can be very hard for a business owner or Director to have an accurate measure of service.
3. The head chef has lost their passion.
Has your manager or sales person lost their passion or is doing the bare minimum?
Are you micro-managing or failing to act on their suggestions?
Have you stopped doing the regular meetings or BBQ?
Is it your way or the highway?
These are the common issues I see. All easy to fix. Turning a business around can be actually quite easy, when you know what needs fixing and how to fix it.